Privacy Policy

Privacy Policy

FAI respects your privacy. We have implemented practices that are designed to protect your privacy.

If you submit identifying information to our website, you agree to our use of such information as described in this Privacy Policy.

What information do we retain?

Personal information we may hold includes the following:

  • Name, address and contact details
  • Occupation
  • Date of birth
  • Bank account details for deposits held, filing fees and payment of accounts
  • Details of the services provided to you by FAI

Why do we retain your personal information?

When you enquire about or receive legal services we record information about you, mainly to assess your requirements for legal services. If you become a client of FAI, then we use the information to provide legal services.

We also use and may disclose your information to:

  • Consider other enquiries you ask us about
  • Help us develop and identify products and services that may interest you
  • Tell you about our products and services (unless you have asked us not to) or recommend legal products and services
  • Maintain our relationship with you
  • Conduct market or client satisfaction research
  • Perform our internal administration and operations including accounting, reporting, risk management, record keeping, archiving, systems development and testing and staff training, and
  • Comply with legislative or regulatory requirements.

Collecting your information is essential in determining your requirements and for us to provide our services. Without your information we would not be able to provide you with information about our products and services.

Do we disclose your personal information to anyone?

From time to time, we may need to disclose some of your information to the following types of organisations (including individuals):

  • Your agents, including other legal advisers.
  • Your executor, administrator, trustee, guardian or attorney.
  • Regulatory bodies, government agencies, law enforcement agencies and courts.
  • Other parties we are required by law to disclose information to.

We take all reasonable steps to ensure the personal information we retain is current, accurate, complete and securely maintained.

We use security procedures to protect any personal information we hold. Access to and the use of personal information is appropriately limited to prevent misuse or unlawful disclosure of the information.

If you have any concerns about the completeness or accuracy of the information retained about you, FAI will take the necessary steps to correct it.

Information collected by our ISP

Like most Internet Service Providers (ISPs), in order to give you access to our website, our ISP needs to collect some information about you. This information is made available to us. When you read or download information from our website, our ISP collects the following information about you?

  • Your Internet address
  • Your domain name, if applicable; and
  • Regulatory bodies, government agencies, law enforcement agencies and courts.
  • The date and time of your visit to our website

Our ISP also collects information such as the pages our users’ access, the documents they download, links from other websites they follow to reach our website, and the type of browser they use. However, this information is anonymous and is only used for statistical and website development purposes.

Use of Cookies

In order to improve our website, we are keen to understand better what sections of our website you find to be most useful and interesting.

“Cookies” allows our website to store tokens of information in your browser. They give your browser an identifier which is used by our website while you are on it. Cookies help us to identify what areas of our website are popular based on traffic to those areas.

The use of cookies is now standard operating procedure for most websites. This website uses cookies to collect anonymous information about users for statistical purposes only. Cookies are not used to determine or track the identity of any user. This website will not store personal information such as email addresses or other details in a cookie. We use session (not permanent) cookies.

Most Internet browsers are set up to accept cookies. If you do not wish to receive cookies, you may be able to change the settings of your browser to refuse all cookies or to notify you each time a cookie is sent to your computer, giving you the choice whether to accept it or not.

Through our ISP and by using cookies, we can identify your web browser but not you.

Can you access your personal information held by us?

You can access or update your information by contacting our privacy officer, at any time during business hours, using the contact details listed below.